Cashino ABOUT FAQ
Deposit
How long does a deposit take to reflect? Deposits via UPI or Paytm reflect instantly; bank cards may take up to 10 minutes.
Download App
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is onâ100% secure!
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct linkâfixed in minutes.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
How long are the bonuses valid after claiming? Provide expiration details to encourage timely use.
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
Each Bonus
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in appâmaximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutesâ24/7 support!
How do I get referral bonuses? Share your link, friend deposits âš500+, you get âš50. Unlimited invites!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revertâcontact support if needed.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
What is the first deposit bonus? Get 37% extra up to âš5,777 on your first deposit. Activate in "Bonuses" section.
How do I claim the welcome bonus? Register after download, deposit âš500+, and bonus credits automatically. Wagering applies.
Games
How do I find high RTP games? Filter by "RTP" in Games sectionâtop picks: 96%+ Slots like Starburst.
What is the minimum bet amount? âš10 for Slots and Rummy; âš50 for Live Casinoâaffordable for all players.
Login & Register
How do I get help during registration? Click "Live Chat" iconâavailable 24/7. Agents guide you step-by-step.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tipsâeasy fix!
Can I change my registered email or mobile number? Yes, log in, go to âProfile Settings,â and update after KYC verificationâcontact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use âForgot Password,â enter your registered email, and follow the verification link to recover.
What should I do if my account is locked? It may be due to security checks. Submit a request with ID proof to [email protected] for unlocking
How do I register/Sign up? Visit the site, click âRegister,â enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
Can customer support assist with tax-related queries on winnings? Yes, they explain TDS (30% on winnings over âš10,000) and guide on ITR filing for potential refunds.
What if my bonus isnât credited after a deposit? Contact support with deposit details; theyâll verify eligibility and credit the bonus within hours.
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
What are the operating hours for customer support? Customer support is available 24/7, including holidays, to assist with account, payment, or betting queries.
Is customer support offered in Hindi for Indian users? Yes, support agents fluent in Hindi are available via chat, email, or phone for seamless communication.
What should I do if I forget my password? Click âForgot Passwordâ on the login page, enter your email, and follow the reset link.
Withdraw
How long does it take to withdraw my winnings? Withdrawals are instant to 24 hours after KYC verification, depending on the method.
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